Voice Line

Ragbee over the phone: employees call in and get spoken answers — including sensitive questions, because voice supports identity verification that public chat channels deliberately don't.

What it is

A dedicated phone number answers with a voice assistant:

• Knowledge questions ("how many holidays do we get?") — answered immediately from your documents
• Personal/sensitive questions ("what's my PTO balance?") — the assistant walks the caller through identity verification first, then answers from your connected systems

Verification flow

For personal data, the caller provides identifiers your organization configures (e.g. company/employee IDs plus date of birth or a PIN — exact fields vary by setup). Verification happens against your payroll or HR source system before any personal answer is spoken. Unverified callers get policy/knowledge answers only, with a pointer to official channels.

Getting set up

Voice lines are provisioned per tenant with Ragbee support:

1. Email support@ragbee.ai with the workspaces the line should answer from
2. We provision the number, connect your verification source, and assign your chatbot definition's persona
3. Test calls are logged (transcripts + events) in your dashboard like every other channel

Why voice for sensitive data?

Public channels (website widget, Messenger, Telegram, Discord, email bots) are knowledge-only by design — no personal data crosses them. Voice with verification is the supported path for personal answers, so sensitive queries never sit in a chat log someone else could read.

Notes

• Transcripts and call events appear in your dashboard for audit
• Domain-specific vocabulary (company names, benefit terms) is tuned per tenant so the recognizer doesn't mangle them
• To change verification fields or the payroll source, contact support